Hagio Host Sucks!

For not responding to my support ticket for a month and suspending my hosting every month!!!

Found Hagio Host on Digitalpoint giving a special promotion for proxy owner. I tried the hosting for a month and it seems good, few downtime because of large traffic (still bearable, since i’m using basic package). That month also I sold my proxy due to luck of time.

Two months passed, I decided to try again the proxy for luck and I choose Hagio since i have a good experience with them even for a month. This time i bought Proxy HII (package two), first month okay, then the 2nd month are quite okay. A problem on their billing system, where the system is sending overdue notification and I need to pay or else my hosting will be suspended (hesitant to pay since I have a paypal subscription to them). I manage to pay manually via paypal and on the next day, Hagio automatically deduct 10$ to my paypal (via subscription) so I decided to contact Hagio and they refund my 10$. This is where the nightmare start, on the third month i received again the email “overdue notice” where I should pay via subscription, so what I did is ignore the email. The next days, hagio deducted 10$ again on my paypal as expected. Few days later, I received an email coming from them that my account is suspended for not paying. I immediately submit a support ticket and copy paste my paypal transaction. Two days later I got an email from them that my site is up, I checked my site but I can’t access it, I’m getting forbidden error on my browser. I submit another ticket and after a day, my site is up and running.

Fourth month (the worst month) since I’m so busy with my other work I haven’t checked my proxy site for almost two weeks. So I decided to visit the site and I found out that my site is suspended again. “Headache”, I checked my paypal transaction for that month and confirmed that hagio is deducted 10$ again on my paypal. What I did is submit a support ticket and copy paste my transaction hoping to get a reply from the billing department but no reply. I waited for a weeks, so I decided to let it go and and hunt them again on the next billing cycle for a refund.

Fifth month, my site are still down Hagio deducted 10$ again on my paypal (my fault I forgot to unsubscribe). Submit a ticket and amaze after a day my site is up and running but I haven’t get a reply why my site is suspended for a month. After few days, the site is back to normal “suspended again” nothing changes. Submit a ticket again and until now they are not replying.

Hagio you need to clear your name, please reply. I also see some of your previous customer on Digitalpoint who are not happy with your service for the pass few months.

16 Responses

  1. eligio 12 years ago
  2. Tyrone 12 years ago
  3. Jehzeel Laurente 12 years ago
  4. Ronald Allan Mojica 12 years ago
  5. eligio 12 years ago
  6. Jehzeel Laurente 12 years ago
  7. jayl 12 years ago
  8. Jehzeel Laurente 12 years ago
  9. eligio 12 years ago
  10. Jehzeel Laurente 12 years ago
  11. Jehzeel Laurente 12 years ago
  12. jayl 12 years ago
  13. jayl 12 years ago
  14. eligio 12 years ago
  15. gLENN 12 years ago
  16. Jehzeel Laurente 12 years ago

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